As our priority is keeping our residents safe and secure, we have paused regular visits from a wide range of professionals and support contacts from the local community. These include our ‘Music for Health’ session experts, the local vicar, GPs, opticians and dentists. We pride ourselves in supporting all our residents with these visits to maintain quality of life and hope to reintroduce them into the Birchwood way when it’s safe to do so.

Our fantastic staff have taken the lead in keeping other health and hygiene services going, such as hairdressing, and all have a real flair for engaging the residents and encouraging interaction between them, and dedicate at least two days per week to run activities. They are guided by what the residents want to do, with their favourites including activities such as board games and crafts. They are currently creating life books with each of them, researching and recording their life history and family.

The staff promoted people’s independence and encouraged people to do as much as possible for themselves.

Download a typical activity schedule in the home


Before the UK wide lockdown this year, we regularly would organise regular excursions to places of interest for our residents. Highlights recently have included trips to the beach at Hastings, Hever Castle, Hadlow College, Teapot Island and garden centres. Favourite destinations often include visiting beautiful gardens and indulging in a good old cream tea. We can’t wait to start going on these again soon when it’s safe to do so.

Nothing is too much trouble.


Residents and staff at Birchwood enjoy any excuse to celebrate! There are always cakes and decorations galore for our residents’ birthdays, as well as other key events such as wedding anniversaries, Easter and Halloween.

Christmas is a very special time at Birchwood. We enjoy lots of visitors, including choir singers, bell ringers and the Girl Guides, and our residents also host a lively Christmas party for their relatives. Needless to say, our chef goes to town on Christmas Day, with smoked salmon in the morning and all the works for Christmas dinner.

We also hold a summer garden party, when our grounds are at their most colourful, providing an opportunity for our residents to invite their relatives to come and join them for one of our cream teas.

Five stars, the care my mother receives is superb; they are all trained well

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