WHY WE ARE CARE HOME EXPERTS
All testimonials are taken from CareHome.co.uk, which you can review and verify here. We are proud to have received 9.8 out of 10 – you can see why throughout the kind words from residents, friends, and family below.
“When it became clear my mother needed more care we looked around for a care home. As soon as we spoke to the manager we knew our search was over. Everything about Birchwood was so comforting – the staff, the home itself and the grounds. It isn’t always an easy move into a home when you have been so independent and this was clearly understood by the management as well as all the other staff. I cannot recommend Birchwood highly enough.”
S E (Son of a resident), July 2024
“You welcomed my hesitant Mother-in-law with open arms, and from the moment she arrived, we felt that you cared about her needs and well-being. You ensured that the transition was smooth and you helped her to settle, making all the visitors she received feel at ease and welcome. Thank you, it takes away so much stress knowing she is in a happy place.”
F E (Daughter of a resident), July 2024
“After being welcomed into Birchwood every day this week and being able to spend hours with my aunt, I’ve had lots of opportunities to observe. It’s not just the level of physical care that’s important, it’s also the staff’s kindness and patience that ensures Birchwood never feels institutional. It’s a pleasure to hear my aunt enjoying chatting with her carers and seeing them sharing genuine smiles. I can say with much relief that I am heading home to Canada a lot happier now that I have seen for myself that my aunt is being well cared for. (And don’t get me started on the food, the meals are delicious!) Thank you Birchwood staff.”
K S (Niece of resident), May 2024
“My mother has been in Birchwood for nearly two years. She is looked after extremely well. All the staff are very friendly, knowledgeable and attentive to her needs. The management makes sure Birchwood is run for the care of its residents. There is a good variety of balanced meals each day and lots of activities to keep the residents mobile. It is a lovely old building with beautiful grounds. Birchwood meets all of our expectations for the care of my mother.”
Ann W (Daughter of a resident), April 2024
“The staff are excellent. Welcoming and warm. Premises comfortable and safe.
Food is good, very good. I love being here. I feel at home when I visit, and look forward to coming again.”
Lorraine G (Friend of a resident), May 2024
“What a wonderful place for Mum to be looked after. A very home-from-home atmosphere. The staff have the ability to go about their duties calmly yet maintain a high level of care. The management team are very involved and very approachable and very professional. Their ability to spend time with me and hear my concerns has been excellent. I would not hesitate to recommend Birchwood House. Well done all the staff and thank you.”
John W (Son of a resident), March 2024
“My family and I came over to visit during Valentine’s weekend to visit a friend of ours who lives there, and we were given the most wonderful, warm greeting. Everyone at the care home is lovely, and the activities we took part in were fantastic… the highlight of our visit! What a way to get to know/spend time with the other residents! It’s like one big happy family, and we can’t wait to visit again!”
Ramona H (Friend of a resident), March 2024
“Birchwood House is a wonderful care home. My mum has been there now for 17 months, and she loves it there. She has nothing but good things to say about the home and the staff. My experience of the staff is that they are kind, caring, professional, attentive, and happy to give of their time. They appear to approach their jobs with interest and pride and look after the residents with respect, inclusivity, and very often with fabulous and appropriate humour as well! Their attitude is positive and they will give their upmost to sort out anything that is needed. I have always been welcomed extremely warmly, and these days the home and staff are feeling like an extension of my family. They are Mum’s other family, and I’m very thankful and appreciative that she has them looking after her. Thank you so much all of you for your wonderful care and support.”
Sue S (Daughter of a resident), September 2023
“We chose this home for respite care for our elderly mum and from start to finish we were all welcomed, shown exceptional kindness, guided and looked after throughout our first visit. The staff are genuinely very attentive and made sure our mum had a lovely 14-day stay, which included a visit with the visiting hairdresser. It had been 3 years since we were able to have a break from caring for Mum and to know she was in the best place with the nicest staff to care for her was a weight lifted. She enjoyed her stay so much she is looking forward to returning again.”
Suzanne P (Daughter of a resident), July 2023
“My mother has now been at Birchwood House for over a year. Being a smaller home, it is really personable, and Mum gets on with all the fantastic staff who will do absolutely anything for her. Thank you, Birchwood, for all the care you give Mum.”
A H (Son of resident), September 2022
“My father seems content, and the home is very helpful in arranging video calls for us to catch up with him from overseas. The staff are always friendly and attentive and do their best to provide a social and caring environment.”
E P (Daughter of resident), September 2022
“We couldn’t have found a nicer place for Mum to have spent the last few weeks in. She has settled in very well to the big changes in her lifestyle and has been superbly supported by the deputy manager and all the staff. Having lived independently for a good few years I am happy to see her joining in with the social side of the residence and hope she will continue to be very happy there.”
C B (Son of resident), September 2022
“I feel the care home is giving my mother the best care I could have wished for. She is well looked after and the staff are brilliant and very patient! She is well fed and catered for with a variety of meals each day. The nursing home is very accommodating with my visit requests and observes all health and safety needs in this current climate. If I could, I would like to express my and my family’s thanks for keeping us fully informed in all matters. We all feel reassured that Mum is now in safe hands.”
A W (Daughter of resident), August 2022
“I cannot recommend this home highly enough. The staff are fabulous. So kind, thoughtful and attentive. It is so clean and the gardens are just beautiful. My mum is very happy there and they treat her so very well. Excellent and so friendly. They strive very hard to please both the resident and their families.”
L S (Daughter of resident), August 2022
“My experience at Birchwood House has been nothing but positive. The staff seem attentive, kind, hard-working, caring and thorough. My mum always said she didn’t want to live in a care home, but having gone to Birchwood for 2-weeks’ respite, she decided that she wanted to stay for good. They treat her with respect and embrace her humour and spirited ways, allowing her to be herself. She has made friends and loves the social aspect of Birchwood, making sure that she’s out of her room and in the communal area for most of the day. Birchwood office is always easy to get hold of and keeps us as a family informed of all Mum’s medical updates. It’s fabulous, as a family, to have Mum in a place where they are attentive to her medical needs and coordinate all appointments for her, whether it’s the doctor, hospital or physio. Thank you, Birchwood, for taking such good care of our very loved Mum.”
S S (Daughter of resident), June 2022
“I was welcomed for two weeks (extended by one week) respite care direct from the hospital and given a really pleasant room with plenty of light. Great care was taken to ensure I was supported against falls. Birchwood has a special home-like feel – a sense of community one can just sink into. There was no pressure to join in with activities. The house and gardens at Birchwood are an ideal setting for that and recovery. The key is warranted and the kindness of the staff.”
J A (Respite Care), May 2022
“Recently I was able to make a visit to Birchwood House to see my sister in her newly decorated room, the whole building was warm and welcoming. I have always found the management and staff supportive at all times and I also appreciate the hard work and excellent care that she has received during the Covid-19 period. Many thanks to all at Birchwood House.”
K S (Brother of resident), April 2022
“I came to Birchwood House on 29/01/2021. I did not want to come into a care home, I resisted as long as possible but at the age of 96 even with friends and family helping, I had to give in.
I am glad I did now, it is very pleasant here and the staff are very kind and helpful. There are some very nice gardens to sit in weather permitting, we have parties for different occasions which staff and management go to a lot of trouble to arrange and the cook who does some very nice things to eat.
The decor in the home is very tasteful and pleasant and clean.”
N B (Resident), April 2022
“The staff at Birchwood are caring, friendly and dedicated to their job. My mum can be challenging at times but the carers show patience and understanding at all times. The interior of the building and gardens have improved a lot over the last year. It’s just a shame that the lift is so small, so making it difficult for staff and patients to use comfortably. Thank you to all the staff for your kindness and hard work.”
Sarah B (Daughter of Resident), April 2022
“Birchwood has been very good for my mother, who has lived there for nine months now. She was weakened, lost and bereaved and yet has settled so well, helped by the kindness of the Birchwood team. They got her room and belongings sorted to her satisfaction very quickly, and the carers allow her to be herself and follow her own interests. She seems relaxed and enjoys the food. Nothing is too much trouble and I feel very welcome when I visit. The building and grounds are beautifully kept. I am so very grateful to the staff for making my mother comfortable and for being so responsive to our needs.”
I G (Daughter of Resident), April 2022
“Mum came to Birchwood House in the middle of 2018 after recovering in hospital having broken her hip. Birchwood gave her a new lease of life. She integrated with both the existing residents and staff quickly and clearly began to enjoy her time in her new home. The quality of care she has received has been exemplary. We truly believe that she has been treated like an extended family member rather than just another resident. Throughout her time at Birchwood House that kindness and care have continued. She is now 91 and is not in such good health but we would not wish her to be anywhere else.”
Alan H (Son of Resident), April 2022
“My mother entered Birchwood in January 2021 at the age of 95. She has been very well looked after by a caring and understanding staff. Of course there have been COVID problems for the whole time, but the staff have all coped extremely well with the pressures. My mother is very happy at Birchwood and I am happy that she is being well cared for.“
Paul B (Son of Resident), April 2022
“I am a friend of a resident of Birchwood House, who passed away in the Summer of 2021. Before moving into Birchwood House, my friend had lived alone for many years and become lonely and isolated. However, from day one at Birchwood House, she became much happier and healthier, due to the excellent food and care that she received. She had the time of her life. Many thanks to everyone at Birchwood House.”
Lynda C (Friend of Resident), April 2022
