“I came to Birchwood House on 29/01/2021. I did not want to come into a care home, I resisted as long as possible but at the age of 96 even with friends and family helping, I had to give in.

I am glad I did now, it is very pleasant here and the staff are very kind and helpful. There are some very nice gardens to sit in weather permitting, we have parties for different occasions which staff and management go to a lot of trouble to arrange and the cook who does some very nice things to eat.

The decor in the home is very tasteful and pleasant and clean.”

N B (Resident), April 2022

“The staff at Birchwood are caring, friendly and dedicated to their job. My mum can be challenging at times but the carers show patience and understanding at all times. The interior of the building and gardens have improved a lot over the last year. It’s just a shame that the lift is so small, so making it difficult for staff and patients to use comfortably. Thank you to all the staff for your kindness and hard work.”

Sarah B (Daughter of Resident), April 2022

I am a friend of a resident of Birchwood House, who passed away in the Summer of 2021. Before moving into Birchwood House, my friend had lived alone for many years and become lonely and isolated. However, from day one at Birchwood House, she became much happier and healthier, due to the excellent food and care that she received. She had the time of her life. Many thanks to everyone at Birchwood House.”

Lynda C (Friend of Resident), April 2022

“Birchwood has been very good for my mother, who has lived there for nine months now. She was weakened, lost and bereaved and yet has settled so well, helped by the kindness of the Birchwood team. They got her room and belongings sorted to her satisfaction very quickly, and the carers allow her to be herself and follow her own interests. She seems relaxed and enjoys the food. Nothing is too much trouble and I feel very welcome when I visit. The building and grounds are beautifully kept. I am so very grateful to the staff for making my mother comfortable and for being so responsive to our needs.”

I G (Daughter of Resident), April 2022

“Mum came to Birchwood House in the middle of 2018 after recovering in hospital having broken her hip. Birchwood gave her a new lease of life. She integrated with both the existing residents and staff quickly and clearly began to enjoy her time in her new home. The quality of care she has received has been exemplary. We truly believe that she has been treated like an extended family member rather than just another resident. Throughout her time at Birchwood House that kindness and care have continued. She is now 91 and is not in such good health but we would not wish her to be anywhere else.”

Alan H (Son of Resident), April 2022

My mother entered Birchwood in January 2021 at the age of 95. She has been very well looked after by a caring and understanding staff. Of course there have been COVID problems for the whole time, but the staff have all coped extremely well with the pressures. My mother is very happy at Birchwood and I am happy that she is being well cared for.

Paul B (Son of Resident), April 2022

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